The voucher must be presented in printed or digital form. All visitors must be together at the box office when exchanging the voucher to place the wristbands.

The passport will have a special value during the following maintenance periods:

From 01/02 to 15/02/25, as the Alpen Turbo Drop attraction will stop.
And from 05/03 to 17/04, as the Alpen Blizzard attraction will

stop.

PERSONAL, NON-TRANSFERABLE PASSPORT - VALID FOR 1 DAY OF USE!

The purchased tickets will be accepted only on the date selected at the time of purchase, and the voucher must be exchanged by 14:00 to make the best use of your passport.

To exchange the voucher, it is necessary to present the buyer's document at the park box office.
The minimum height to participate in all Alpen Park Passport attractions is 1.30 m.

Restrictions:
- Pregnant women at any period of pregnancy.
- For user safety reasons, they should not be used by people with heart disease, labyrinthitis, epilepsy, hypertension, seizures, back problems, other medical implications or in poor physical and psychological conditions;
- People who have ingested alcohol, drugs, or any type of narcotic.
- People with disabilities must report to the monitors for adequate care.

Operating Conditions:
- Outdoor activities may change in their operation due to the weather.
- The management of Alpen Park reserves the right to cancel activities under any adverse circumstances that jeopardize the physical integrity of clients and operational staff;
- The collection of tickets must take place at the park box office, a specific ticket counter for exchanging vouchers;
- The rescheduling of the date for the use of tickets will be subject to availability and must be requested through the channel savi@alpenpark.com.br.

The Alpen Park is located in the city of Canela, 3 km from the Stone Cathedral on the Arnaldo Oppitz Highway, 901 - Bairro São João. Access to the park is free, only activities and parking are charged.

The deadline for exchange/cancellation of the purchase is 7 calendar days, counting from the date of purchase, as established in Art. 49 of the Consumer Protection Code.