> To exchange the voucher, it is necessary to present the buyer's document at the park box office by 16:00.
> Purchased tickets will be accepted only on the date selected at the time of purchase.
> Ticket valid for a person with a height of 1.30 m or more.

Restrictions:
- Pregnant women at any period of pregnancy;
- For user safety reasons, they should not be used by people with heart disease, labyrinthitis, epilepsy, hypertension, seizures, back problems, other medical implications or in poor physical and psychological conditions;
- People who have ingested alcohol, drugs, or any type of narcotic.
- People with disabilities must report to the monitors for adequate care.

Operating Conditions:
- Outdoor activities are carried out only in good weather, without rain, excessive fog, lightning, thunder and strong winds;
- The management of Alpen Park reserves the right to cancel activities under any adverse circumstances that jeopardize the physical integrity of clients and operational staff;
- The collection of tickets must take place at the box office, at the specific ticket desk in exchange for a voucher;

- The change of date for the use of the tickets will be subject to availability and must be requested through the channel savi@alpenpark.com.br.

The Alpen Park is located in the city of Canela, 3 km from the Stone Cathedral on the Arnaldo Oppitz Highway, 901 - Bairro São João. Access to the park is free, only activities and parking are charged.

It should be noted that on rainy days fun is guaranteed in our indoor activities.

The deadline for exchange/cancellation of the purchase is 7 calendar days, counting from the date of purchase, as established in Art. 49 of the Consumer Protection Code, and must be requested exclusively by the purchaser.