> To exchange the voucher, it is necessary to present the buyer's document at the park box office.
> Purchased tickets will be accepted only on the date selected at the time of purchase.

Restrictions:
- Minimum height to use the attraction 1.30 m;
- Pregnant women at any period of pregnancy;
- For user safety reasons, they should not be used by people with heart disease, labyrinthitis, epilepsy, hypertension, seizures, back problems, other medical implications or in poor physical and psychological conditions;
- People who have ingested alcohol, drugs, or any type of narcotic.
- People with disabilities must report to the monitors for adequate care.

Operating Conditions:
- Outdoor activities may change in their operation due to the weather.
- The management of Alpen Park reserves the right to cancel activities under any adverse circumstances that jeopardize the physical integrity of clients and operational staff;
- The collection of tickets must take place at the park box office, at the specific ticket desk in exchange for a voucher;

- The rescheduling of the date for the use of tickets will be subject to availability and must be requested through the channel savi@alpenpark.com.br.

The Alpen Park is located in the city of Canela, 3 km from the Stone Cathedral on the Arnaldo Oppitz Highway, 901 - Bairro São João. Access to the park is free, only activities and parking are charged.

The deadline for exchange/cancellation of the purchase is 7 calendar days, counting from the date of purchase, as established in Art. 49 of the Consumer Protection Code and must be carried out exclusively by the purchaser.